ROSE + MACARON (roseandmacaron.com) Effective date: October 13, 2026
All sales are final. Because our macarons are fresh, handmade food, we do not accept returns and we do not offer refunds or exchanges.
1. Why We Don't Accept Returns
Macarons are perishable. For food safety reasons, we cannot take back or resell any food product once it has left our kitchen.
2. Order Changes and Cancellations
We begin preparing orders soon after they are placed. Once an order is placed, it cannot be cancelled, changed, or refunded. Please review your order carefully before checking out, including flavors, quantities, and your delivery address and date.
3. Delivery and Address Errors
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or returned to us because of an incorrect or incomplete address, or because no one was available to receive the package. We are not able to refund or remake these orders.
4. Storage and Freshness
Please store your macarons as follows for the best taste and texture:
- Refrigerate them as soon as they arrive. They are best enjoyed within 5 days.
- To keep them longer, freeze them for up to 1 month. Thaw them in the refrigerator before serving.
- Let them sit at room temperature for 15 to 20 minutes before eating.
- Keep them away from heat, direct sunlight, and moisture.
We cannot offer refunds for orders that were left unrefrigerated or stored improperly after delivery.
5. Problems With Your Order
If your order arrives damaged or something is not right, email us at roseandmacaron@gmail.com within 24 hours of delivery. Include your order number and clear photos of the macarons and the packaging. We will review each case individually.
6. Chargebacks
Payments are processed securely through Stripe. If you have a concern about a charge, please contact us first so we can try to resolve it directly.
7. Changes to This Policy
We may update this policy from time to time. The effective date above shows when it was last changed. The policy in effect at the time you place your order applies to that order.
8. Contact Us
Questions or requests about this policy? Email roseandmacaron@gmail.com.
