Shipping Policy

ROSE + MACARON (roseandmacaron.com) Effective date: October 13, 2026

This Shipping Policy explains how ROSE + MACARON prepares, ships, and delivers your order. It is part of our Terms and Conditions. By placing an order, you agree to this policy.

1. Where We Ship
We currently ship within the United States only, including Alaska and Hawaii. We are not able to ship internationally at this time. Delivery to Alaska and Hawaii may take longer than the estimates in Section 3.

2. Order Processing
Orders are prepared and packed 1 to 2 business days after payment is received. Orders placed after 5:00 PM Eastern Time or on weekends and holidays begin processing the next business day.

Custom orders: The 1 to 2 business day processing time applies to standard orders. Processing time for custom orders varies depending on the size and details of your order. We will confirm an estimated completion and shipping date with you after your order is placed.

You will receive an order confirmation by email when your order is placed, and a shipping confirmation with tracking information once it is on its way.

3. Shipping Methods and Delivery Times
Delivery times are estimates and begin after your order has been processed, not when it is placed. They are not guarantees. Delays caused by the carrier, weather, or other events outside our control are not something we can predict or prevent.

4. Shipping Costs
Standard orders ship for a flat rate of $15. Shipping for custom orders and corporate orders is calculated based on the delivery location and the size of the order, and we will confirm the cost with you before your order ships. Taxes, where applicable, are calculated at checkout.

5. Packaging and Perishable Items
Macarons are delicate and perishable. We pack each order in protective packaging with cold packs to help it arrive in good condition. Please keep these points in mind:

• Choose a delivery address where someone can receive your package on the delivery date.
• Bring your package inside and refrigerate your macarons as soon as it arrives.
• Do not leave your package in the sun, in a hot car, or outside for long periods.
• Do not order for a delivery date when no one will be available to receive the package.

6. Delivery Address
Please make sure your shipping address is complete and correct before you check out. We are not responsible for orders delayed, lost, or returned to us because of an incorrect or incomplete address. If a package is returned to us because of an address error, we cannot refund or remake the order. If you notice a mistake right after ordering, contact us right away at roseandmacaron@gmail.com. We cannot guarantee we can change an order once it has started processing.

7. Tracking
Once your order ships, we will email you a tracking number. Tracking updates may take up to 24 hours to appear after you receive the email. Please allow carriers time to update their systems before contacting us about your package location.

8. Delayed, Lost, or Damaged Packages
If your tracking shows a delay of more than 3 business days past the estimated delivery date, or if your order arrives damaged, email us at roseandmacaron@gmail.com within 24 hours of the delivery date (or, for a package that does not arrive, within 7 days of the estimated delivery date). Include your order number and, for damaged orders, clear photos of the macarons and the packaging. We will review each case individually. All sales are otherwise final, as described in our Returns and Refunds Policy.

9. Holidays and Busy Seasons
During holidays and busy seasons, processing and carrier delivery times may be longer. We recommend ordering early.

10. Changes to This Policy
We may update this Shipping Policy from time to time. The effective date above shows when it was last changed. The policy in effect when you place your order applies to that order.

11. Contact Us
Questions about shipping? Email roseandmacaron@gmail.com.